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Tom Nelson

Apple Updates AppleCare & Apple Support Website - Offers 24/7 Live Chat

By August 27, 2013

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Apple today made changes to the AppleCare and Apple Support website that include 24/7 support chat, the ability to call Apple support (with an estimated wait time displayed), and the option to schedule a time for Apple support to call you.

Apple Updates AppleCare & Apple Support Website - Offers 24/7 Live Chat

Screen shot courtesy of Coyote Moon, Inc.

Additionally, the Apple Support web site has been updated with new large icons that make choosing a help category easy. You start by selecting a help category, such as Mac, iPod, iPhone, iPad, iTunes, Apps & Software, or More Products & Services.

As you move through the hierarchy of choices you will find many different solutions to common problems, as well as the option to interact with Apple's support experts.

Overall, finding online documents that can help you with a problem is much easier with the new Apple Support website. It guides you to relevant documents, rather than leaving you to guess where (and for what) to look.

And when online documents don't meet your needs, a quick click of a button will connect you to Apple support experts.

Check out the new Apple Support website, then leave a comment below to let us know how you fared.

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August 28, 2013 at 8:45 pm
(1) Dave says:

This is excellent news for me. I am non-verbal, having lost my voice to cancer (cigs) and love chat support. Chat support is often have to find or or nonexistent. Apple is doing the right thing again.

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